Refund policy

Last updated August 18, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 48 hours of the day you receive your order. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at refund@leavenbooks.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Leaven Books 

Attn: Returns

RMA #

41 University Crescent 

Kingston 6

Jamaica  

Returns are usually processed in about 2 weeks. Most refunds are fully refunded within 5 business days after we receive and process your return.

• Tracking shipment. We strongly recommend that you use a trackable method to mail your return if the value of the item purchased is over $50USD. Please send packages through a carrier that provides tracking information and delivery confirmation. Leaven Books is not responsible for the loss of any packages during the return process.
• Item used or altered Items that have been used or altered in any way will not be accepted for refund. The item must be returned in its original and resalable condition before the exchange order processing commences. If the item is returned in its original form after a thorough examination, it will be exchanged for an item of equal value.
• Any defective or damaged products received, please contact customer service at refund@leavenbooks.com to arrange a refund or exchange.

 

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.  

• Return shipping costs are non-refundable If you return an item using a paid method, we’ll deduct the cost of return shipping and restocking fees from your refund. If you choose to ship the item on your own, you’ll pay the carrier when you ship your return. If the return is the result of a Leaven Books  error, we’ll refund your return shipping costs up to a maximum amount.
• Late or missing refunds (if applicable) After the carrier has received your item, it can take up to two weeks for us to receive and process your return. If you’re receiving a refund after we have received your item, it may take an additional 3 to 5 business days to process your return fully and issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. If the standard time frame as mentioned above has expired and you still have not received your refund, please contact your credit or debit card issuer or your bank for more information. If you’ve done all of this and you still have not received your refund yet, please contact us at refund@leavenbooks.com

• Deposits are Non-refundable If you feel you have received a defective item. Please contact us immediately to address any discrepancies; however, NO refunds are permitted and credit is not applicable to future purchases due to the nature of the products provided by Leaven Books. 

ORDER CANCELLATION

Cancellations are only accepted within 24hrs of purchase only if your order has not been processed or shipped.  

EXCEPTIONS    

The following items cannot be returned or exchanged: 

• Products that are listed on sale.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

refund@leavenbooks.com